UPDATE: As prescription demands surge at the Montgomery Walgreens Pharmacy, staff members are showcasing incredible resilience and efficiency in an environment described as “organized chaos.” With an unprecedented increase in prescriptions and additional services like COVID-19 testing and immunizations, the pharmacy’s team is working around the clock to meet community needs.
This 24-hour pharmacy has become a critical resource, especially as it often sees up to eight cars lined up at its drive-thru and another eight customers waiting inside. Staff members admit the workload has intensified significantly since the pandemic began. Pharmacy Manager Jeff Stacey, who has dedicated 20 years to the company, describes his role as managing “day-to-day operations, filling prescriptions, and troubleshooting issues.”
“We’re constantly juggling multiple tasks,” Stacey stated. “The buck stops with me, but our staff is great. They are always trying their best to help people.”
Staff Pharmacist Stephanie McGinnis echoed this sentiment, sharing her insights on the growing pressures faced by pharmacy workers. “Retail pharmacy has become a different world since COVID,” she explained. “There’s a lot of stress with limited staff and increasing prescriptions.”
This urgent situation is compounded by the demand for vaccinations and testing, which has added significant pressure on the team. McGinnis emphasizes her passion for helping others, stating, “I enjoy talking with people and helping sick people feel better.”
Certified Pharmacy Technician Sandy Macias, who has been with the Montgomery Walgreens for 10 years, reflects the spirit of the team. With a calm demeanor, she addresses customers’ concerns, even in the busiest of times. “I’m a people person, and I really like helping customers,” Macias said. “I always see different sorts of problems, and it’s like solving a puzzle.”
Macias also highlights her bilingual skills, which are invaluable in serving a diverse clientele. “Many customers are sick and have to wait in line. Remembering that helps me cope,” she added, demonstrating the human compassion that drives her work.
As the community continues to rely on pharmacies like the Montgomery Walgreens, it’s clear that the dedication of pharmacy staff is crucial to public health. The next time you visit your local pharmacy, consider expressing your gratitude to those who work tirelessly behind the counter. They are more than just employees; they are essential members of the healthcare team, helping to keep our community healthy and safe during these challenging times.
With the pharmacy industry evolving rapidly, the Montgomery Walgreens team exemplifies the best in customer service and care. As the situation develops, customers should remain patient and appreciative of the hard work put forth by pharmacy staff across the nation.
