UPDATE: An urgent crisis has struck HOPE Shelters, a nonprofit homeless organization in Pontiac, as a former employee has seized control of its website at a critical fundraising time. This disruption comes just as temperatures drop, increasing the need for shelter services.
On November 6, 2023, Interim Director Elizabeth Kelly revealed that the nonprofit’s website ownership is being withheld by a disgruntled ex-worker. The organization received a renewal notice for its domain but found it was not recognized as the owner. Kelly stated, “The website is our main source for fundraising and information, and now it is unavailable.”
The situation escalated when the former employee, who had previously provided personal information during a rebranding of the site, refused to transfer ownership. Instead, they threatened to sell the domain back for $30,000 and outlined grievances in an email to the board of directors. The nonprofit has filed a police report with the Oakland County Sheriff’s Office regarding this matter.
This website disruption severely impacts HOPE Shelters’ ability to raise funds during a crucial time, as only 44% of its budget comes from government contracts. Kelly emphasized, “We depend on fundraising at this time of year, and our focus has shifted from outreach to damage control.” The organization operates two shelters for homeless individuals, including a low-barrier emergency shelter and a recuperative shelter for those recently discharged from hospitals. Both facilities are currently at full capacity.
In the face of increasing homelessness, Kelly noted, “We’ve been at capacity all year. Right now homelessness is increasing.” The nonprofit serves individuals regardless of their background or sobriety status, making their service crucial in an area marked by high opioid use and poverty.
As of Thursday evening, the block on donations from the website was lifted, but HOPE Shelters still lacks full control over the domain. This ongoing crisis has diverted vital staff resources away from fundraising efforts and preparations for winter, leaving them vulnerable during this critical period.
HOPE Shelters, which operates 24/7 and has an annual budget of just over $1 million, is now facing an unprecedented challenge. Kelly characterized the situation as “an assault on a small organization that strives to take care of the most vulnerable people.” Without dedicated IT staff, the nonprofit struggles to resolve this issue while continuing to provide essential services.
The community is urged to support HOPE Shelters during this challenging time, as their ability to serve the homeless population hinges on successful fundraising efforts. The organization is committed to overcoming this setback, but immediate action from the public is necessary to ensure their survival.
For ongoing updates and how you can help, follow HOPE Shelters’ social media platforms or contact them directly.
