British influencer Carrie Fletcher has publicly criticized the Hard Rock Hotel at Universal Studios in Orlando after staff issued a warning concerning her crying baby. The incident occurred during a family vacation when Fletcher’s daughter, Mabel, woke up at 03:30 AM, jetlagged and distressed.
Fletcher took to her Instagram story to express her frustration, revealing that while she and her partner, Joel, were attempting to soothe Mabel, a security guard knocked on their door to issue a “first warning.” She described the experience as alarming, questioning the appropriateness of sending security for such a situation.
Hotel’s Response to Baby’s Crying
In her message, Fletcher noted the irony of receiving a warning in a hotel that promotes itself as family-friendly. She remarked, “Despite the teddy bears and kids’ clothes in the gift shop… Hard Rock Hotel, Orlando is not a family resort.”
Fletcher shared that they were doing everything they could to calm their daughter when the security guard arrived. “When Mabel woke up jet lagged and a bit confused…they sent a security guard…a SECURITY GUARD… to knock on our door,” she reiterated, emphasizing her disbelief at the hotel’s response.
Fortunately, Mabel settled quickly after the initial wake-up, allowing the family to continue with their holiday. However, Fletcher pondered what would have happened if the situation escalated, questioning whether they would have faced further warnings or even expulsion from the hotel.
Reactions and Social Media Engagement
While neither Fletcher nor Joel have commented further on the incident, their subsequent social media activity indicates they have moved past the rocky start. Fletcher’s followers have been quick to engage, with many expressing solidarity and disbelief at the hotel’s actions.
The incident raises broader questions about the treatment of families in hospitality settings, particularly in venues marketed as kid-friendly. Fletcher’s experience highlights the need for sensitivity towards the realities of traveling with young children.
As the family continues their vacation, Fletcher’s story has sparked discussions on social media regarding the expectations of hotels when accommodating families. She concluded her post with a light-hearted comment, noting that it was not very “hard rock” to issue a noise complaint to a toddler, further emphasizing the absurdity of the situation.
The Hard Rock Hotel has not issued a public statement addressing this incident. As the story unfolds, many will be watching to see if this prompts a reconsideration of policies regarding families and noise complaints in hospitality environments.
