MemorialCare Medical Group has received national recognition from the American Medical Association (AMA) for its efforts in addressing physician burnout. This marks the second consecutive year that the organization has been awarded the Joy in Medicine distinction, making it one of only 18 recipients in California and 109 nationwide. This prestigious recognition underscores the group’s commitment to supporting physician well-being amid a growing public health crisis.
Physician burnout is a significant concern in healthcare, affecting nearly half of U.S. doctors. This phenomenon has been linked to increased medical errors, decreased patient satisfaction, and a rise in hospital-acquired infections. “Physician burnout is one of the most pressing challenges in healthcare today,” stated Ghe Rosales-Vong, M.D., co-medical director of physician wellness at MemorialCare Medical Group. “Addressing it is essential to supporting the clinicians at the forefront of healthcare delivery.”
Comprehensive Strategies for Well-Being
The AMA’s Joy in Medicine Health System Recognition Program evaluates organizations based on six rigorous criteria focused on promoting physician wellness. Key areas include measuring physician well-being using validated tools, demonstrating executive commitment to wellness, and improving practice efficiency. MemorialCare Medical Group has taken a comprehensive approach to this issue, regularly assessing wellness and streamlining workflows to alleviate the pressures faced by its physicians.
One innovative solution introduced by MemorialCare is Abridge, an AI-powered clinical documentation platform. This technology automatically transcribes and organizes patient visit notes, significantly reducing the administrative burden on physicians. By simplifying the documentation process, Abridge allows doctors to devote more time to patient care, which is their primary mission.
Additionally, the organization has expanded support programs and fostered opportunities for teamwork. This includes initiatives like forming running teams that not only promote health but also strengthen relationships among staff. “By focusing on physician well-being inside and outside of work and reconnecting physicians to their mission—truly taking care of patients rather than paperwork—we improve quality of life for our physicians,” noted Leah Phan, D.O., co-medical director of physician wellness.
Significance of the Recognition
The AMA reports that the burnout rate among U.S. physicians peaked at 62.8% during the COVID-19 pandemic in 2021. While system-level improvements have since reduced this figure to 45.2% in 2023, it remains significantly higher than burnout rates among other U.S. workers. “Joy in Medicine organizations are leading the gains made against the physician burnout crisis and help clinicians rediscover the deep rewards and joy that come from helping patients,” said Bobby Mukkamala, M.D., president of the American Medical Association.
This recognition not only highlights the commitment of MemorialCare Medical Group to the health and well-being of its care team but also emphasizes its focus on ensuring quality patient care. A positive and purposeful work culture, as Mukkamala points out, is essential for healthcare professionals to thrive both mentally and physically.
MemorialCare Medical Group is part of the not-for-profit integrated healthcare system MemorialCare. With a network of 1,700 physicians specializing in various fields, the organization provides care across Orange and Los Angeles counties. Recognized as a Top Workplace by the Orange County Register, MemorialCare Medical Group prioritizes the well-being of both its patients and staff.
For more information about their services and initiatives, visit memorialcare.org/medicalgroup.
